Terms of Service.

These Terms of Service govern purchases and related services provided through the Avunoria™ online store. They apply to the extent relevant to your interaction with our website, products, checkout process, and customer support services.

Our store focuses on home crafting tools, creative hobby supplies, and accessories for small DIY projects. Product listings, prices, availability, and store policies are provided to help customers make informed purchasing decisions.

Avunoria™ is operated by Guangzhou Hongbao Pet Supplies Co., Ltd. References to "Avunoria™," "we," "our," or "us" in these terms refer to the brand and its operating company, as appropriate.

We aim to describe our home crafting tools and accessories accurately, including their intended functions, available configurations, listed specifications, and included accessories.

Product photographs and illustrations are provided to help customers understand the items offered. Actual appearance may vary slightly because of lighting, screen settings, or display differences. Product descriptions and stated specifications should be reviewed before placing an order.

Product availability may change without advance notice. An item shown on the website may become unavailable before an order can be fulfilled. We may also update listings, correct inaccurate descriptions, or clarify specifications when necessary.

If a listing error, stock issue, or other fulfillment problem affects an order, we may contact the customer to explain the situation and discuss an appropriate resolution. Any applicable cancellation or refund will be handled in accordance with the circumstances and relevant legal requirements.

Product prices are displayed in the currency indicated on our website. Please review the product price, selected options, quantity, and order summary before completing checkout.

Applicable shipping charges, taxes, and other required fees will be presented during checkout where applicable. The final amount payable depends on the order details, destination, and applicable checkout settings.

Payment must be successfully authorized or otherwise accepted by the applicable payment provider before an order can proceed through the relevant fulfillment process. Available payment methods may vary by location and provider.

If a pricing or checkout error is identified, we may need to correct the information and contact affected customers before proceeding. Where an order has already been submitted or payment has been collected, any appropriate resolution will be handled in accordance with applicable law.

Submitting an order is a request to purchase the selected products. An order submission does not necessarily mean that the order has been accepted or that fulfillment is guaranteed.

Orders may require additional verification. We may contact customers if payment authorization fails, product availability changes, delivery information appears incomplete, or other order details require clarification.

Please ensure that your contact information, shipping address, and selected products are accurate before completing checkout. Incorrect information may delay processing or affect successful delivery.

If an order has been accepted or payment has been collected but the order cannot be fulfilled, we will arrange an appropriate resolution based on the circumstances. This may include cancellation and a refund where applicable.

Shipping availability, order processing estimates, delivery estimates, tracking information, and other shipment-related details are governed by our Shipping Policy.

Orders generally require 2–4 business days for processing before dispatch. During peak periods, processing may take up to 5 business days. Standard shipping to the United States is estimated at 10–15 business days after dispatch, with an estimated total timeline of approximately 12–19 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual transit times may vary because of carrier operations, destination, holidays, weather, or other circumstances. Tracking details are provided after shipment when tracking is available.

Customers are responsible for providing accurate and complete delivery information at checkout. Please review the recipient name, street address, unit number where applicable, city, postal code, and contact details before submitting your order.

Some orders may be shipped in separate packages. When this occurs, shipment updates and delivery dates may differ between packages. Please refer to the Shipping Policy for further details.

Requests for returns, replacements, and refunds are handled under our Return & Refund Policy and applicable consumer protection requirements. Eligibility may depend on the product, condition of the item, reason for the request, and any applicable return period.

Customers should contact our support team before returning an item so that the applicable process and instructions can be explained. Please include your order number and a clear description of the issue.

If an item arrives damaged or differs materially from the order, photographs and other relevant details may help us review the situation. Please retain relevant packaging and supporting information where practical.

Refund processing and return arrangements will be handled according to the applicable policy and circumstances. Nothing in these terms is intended to remove any mandatory consumer rights that apply to your purchase.

Craft knives, drills, needles, cutting tools, pointed components, and related accessories must be handled carefully and used only for their intended purposes.

Customers should read the product description and any instructions or safety information supplied with an item before use. Select tools appropriate to your experience, materials, and intended project.

• 01 Follow product-specific operating instructions and relevant safety precautions.
• 02 Use suitable protective equipment when appropriate for the task.
• 03 Keep potentially hazardous tools and small components away from children.
• 04 Stop using any item that appears damaged or unsafe until the issue has been assessed.

General information on our website does not replace product-specific instructions or professional safety guidance where appropriate.

To the extent permitted by applicable law, Avunoria™ is not responsible for losses resulting from unauthorized use of the website, unlawful interference with website services, or misuse of products contrary to their stated purposes or supplied instructions.

Customers are responsible for reviewing product information, choosing tools suitable for their intended projects, and following relevant safety precautions. We encourage customers to contact us if product specifications or intended uses require clarification before purchase.

Website access may be affected by technical interruptions, third-party services, or other circumstances beyond our reasonable control. We will take reasonable steps to maintain useful store information and support the shopping experience.

Nothing in these terms excludes or limits any right, remedy, or liability that cannot lawfully be excluded or limited. Any limitation applies only to the extent permitted by the law governing the relevant transaction.

These terms are subject to applicable laws and mandatory consumer protection requirements. The interpretation and application of particular provisions may depend on the circumstances of a transaction and the laws that apply to it.

Where a provision is found to be unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary where legally permitted, without automatically affecting the remaining provisions.

Nothing in these terms is intended to deprive customers of mandatory statutory rights or remedies available under applicable law.

We may update these Terms of Service when necessary to reflect changes to our products, store operations, checkout services, or applicable requirements.

Revised terms will be published on this page. Where required, the applicable notice or effective date will be provided. We encourage customers to review the current version periodically.

Any changes will be applied subject to applicable law and any mandatory requirements concerning existing orders or transactions.

If you have questions about an order, our products, these Terms of Service, or another aspect of your shopping experience, please contact us using the information below.

Operating Company: Guangzhou Hongbao Pet Supplies Co., Ltd.
Business Address: Unit A45, Room 2001, No. 28 Huaxia Road, Tianhe District, Guangzhou, China.
Email: service@avunoria.com
Phone: +86 136 3112 6119

When contacting customer support about an existing order, please include your order number and a brief explanation of your inquiry. Avoid sending passwords or complete payment card details.