Return & Refund Policy.

We understand that a crafting tool may not always meet your expectations. For eligible purchases, you may request a return within 30 calendar days after delivery, subject to the product conditions described in this policy and any mandatory consumer rights that apply to your order.

The return period begins on the date the order is delivered. Please contact us within the applicable period so that we can review your request and explain the next steps.

A return request does not automatically mean that a refund or replacement has been approved. Our team will review the circumstances and communicate the applicable return instructions.

Nothing in this policy is intended to limit rights or remedies that cannot legally be restricted under applicable law.

For preference-based returns, we generally ask that products be kept in a condition suitable for evaluation and return. Where applicable, please include the original accessories, supplied components, and relevant packaging.

• 01 Product condition: The item should be in an acceptable condition for return, taking into account reasonable inspection needed to assess its features and suitability.
• 02 Included components: Include the original accessories, parts, and supplied components where available.
• 03 Damage and modification: Preference-based returns should not involve damage caused by misuse, improper handling, or unauthorized modification.
• 04 Purchase information: Provide your order number or other reasonable purchase details so we can identify the relevant transaction.

To begin a return request, email our customer support team at service@avunoria.com . Please include the following information so we can review your request efficiently.

• 01 Your order number or other available purchase reference.
• 02 The product name and the item you wish to return.
• 03 A brief explanation of your return request and the reason for contacting us.
• 04 Photographs or other supporting information when reporting damage, defects, or an incorrect item.

Our team will review the information and provide instructions if the return can proceed. Please wait for those instructions before dispatching the item.

For eligible preference-based returns, customers may be responsible for return shipping charges where this responsibility has been clearly disclosed and is legally permitted.

Before sending a product back, please contact our support team to confirm the applicable return procedure and any shipping arrangements. Retain the shipping receipt and tracking information when available.

If a product is defective, damaged during delivery, or incorrectly supplied, we will review the circumstances and provide an appropriate remedy consistent with applicable law and the relevant store policy.

Any allocation of return shipping costs will depend on the reason for the return, the circumstances of the case, and applicable consumer protection requirements.

If your order arrives damaged, a product appears defective, or the item materially differs from what you ordered, please contact us promptly after discovering the issue.

To help us assess the situation, please include your order number, a description of the issue, and photographs of the product or packaging when available. Please retain the item and relevant packaging while the request is reviewed, where practical.

Depending on the circumstances, product availability, and applicable legal requirements, an appropriate remedy may include:

• 01 A replacement for an eligible damaged, defective, or incorrectly supplied item.
• 02 A return and refund where applicable.
• 03 Repair where appropriate and available for the product and circumstances.
• 04 Another reasonable resolution consistent with applicable law.

Our team will review the information provided and explain the available next steps. The appropriate remedy depends on the nature of the issue and the rights available to you.

Once a refund has been approved and the applicable requirements have been satisfied, Avunoria™ will initiate the reimbursement within the proposed processing timeframe of 5–10 business days.

Refunds are generally directed to the original payment method when available. Depending on the payment provider and transaction circumstances, an alternative arrangement may be discussed where appropriate.

The time required for refunded funds to appear in your account may vary. Banks, card issuers, and other payment providers may require additional time after a refund has been initiated.

If your refund has not appeared after the expected processing and payment-provider timeframe, please contact us with your order number and any available refund confirmation details so we can help review the situation.

Return eligibility may depend on the product, its condition, the reason for the request, and applicable consumer protection requirements. Certain products or circumstances may be subject to specific legal rules.

If a return request does not meet the usual conditions for a preference-based return, our team will review the details and explain any available options.

Nothing in this policy is intended to exclude or restrict mandatory statutory rights, remedies, or protections that apply to your purchase.

If you have questions about a return, refund, damaged delivery, or replacement request, please contact Avunoria™ Customer Support. We recommend including your order number to help us identify the relevant transaction.

Brand: Avunoria™
Operating Company: Guangzhou Hongbao Pet Supplies Co., Ltd.
Business Address: Unit A45, Room 2001, No. 28 Huaxia Road, Tianhe District, Guangzhou, China
Email: service@avunoria.com
Phone: +86 136 3112 6119

Thank you for choosing Avunoria™ for your crafting tools and creative projects. We appreciate the opportunity to assist when a purchase does not go as expected.