Shipping Policy.

After receiving an order, Avunoria™ begins the fulfillment process. This may include reviewing order details, verifying available information, preparing the selected products, and arranging shipment.

Our standard processing estimate is 2–4 business days. During peak shopping periods or periods of increased order volume, processing may take up to 5 business days.

The processing period is separate from the transportation period. Transit time begins after an order has been dispatched, rather than when the order is first submitted.

If an order requires additional verification or encounters an unexpected fulfillment issue, the preparation period may be affected. If you have questions about a particular order, please contact our customer support team with your order number.

For standard deliveries to the United States, our current estimated timeframes are as follows:

• 01 Order Processing: 2–4 business days, with processing potentially extending to 5 business days during peak periods.
• 02 Estimated Transit Time: 10–15 business days after dispatch.
• 03 Estimated Total Delivery: Approximately 12–19 business days for the combined processing and transit periods.

These estimates are intended as general guidance and are not guarantees. Delivery timing may vary based on the shipping destination, carrier service, order volume, holidays, weather, transportation disruptions, or other factors outside our control.

Business days generally exclude weekends and applicable holidays. If processing extends beyond the standard estimate, the total time from order placement to delivery may also increase.

Available delivery methods and applicable shipping fees are displayed during checkout. The shipping charge for an order may depend on the destination, selected delivery option, order details, and any applicable promotion.

Please review the checkout summary before submitting your order. Any applicable shipping charges, taxes, and other required fees will be displayed where required before the purchase is completed.

If a free-shipping offer is available, its eligibility requirements and applicable conditions will be presented with the relevant promotion. Unless expressly stated, free shipping should not be assumed to apply to every product or order.

When tracking details become available, they may be provided through an order notification, shipment confirmation, or another available communication channel.

After a shipment has been handed to the carrier, tracking information may take some time to appear or update. A temporary lack of tracking activity does not necessarily mean that the package has stopped moving.

Please use the tracking details provided with your shipment to review available updates. If tracking information remains unavailable or you need help understanding a shipment update, contact us with your order number.

Although we aim to provide reliable delivery estimates, unexpected circumstances may affect transportation or final delivery. Such circumstances may include:

• 01 Severe weather or other environmental conditions affecting transportation.
• 02 Carrier backlogs, transportation disruptions, or regional delivery limitations.
• 03 Customs procedures or other applicable cross-border shipment requirements.
• 04 Incorrect or incomplete delivery information that requires clarification.

If your shipment appears unusually delayed, first review the latest available tracking information. If the delay continues or the tracking details do not clarify the situation, please contact our support team for assistance.

Customers are responsible for reviewing their delivery information carefully before submitting an order. Please verify the recipient name, street address, apartment or unit number, city, state, ZIP code, and contact details.

If you notice an error after placing your order, contact us as soon as possible at service@avunoria.com. Include your order number and the corrected delivery information.

Address changes may be possible before fulfillment or dispatch begins, but cannot be guaranteed. Once a package has been shipped, changes may be restricted by the carrier or unavailable.

If an incorrect address affects delivery, our team can review the available information and explain the possible next steps. Any applicable resolution will depend on the circumstances and relevant policies.

In some cases, items from a single order may be dispatched in separate packages. This may occur because of fulfillment arrangements, product availability, or other shipping considerations.

When an order is split into multiple shipments, tracking details and arrival dates may differ from one package to another. Receiving one package before another does not necessarily mean that the remaining items have been lost.

Please review your available shipment notifications and tracking information. If an expected package does not arrive within a reasonable period, contact customer support with your order number and details of the items you have received.

If your package arrives damaged, contains an incorrect item, or cannot be located, please contact our customer support team so we can review the issue.

To help us understand what happened, please provide the following information where available:

• 01 Your order number and the name used to place the order.
• 02 A brief description of the issue and the affected product.
• 03 Photographs of the item and packaging when damage or an incorrect item is involved.
• 04 Available tracking details or relevant delivery updates, if applicable.

We will review the information provided and help determine an appropriate resolution in accordance with the circumstances and applicable store policies. Please retain the item and packaging when practical while the issue is being reviewed.

If you have questions about order processing, tracking, delivery estimates, address corrections, or a shipment issue, please contact Avunoria™ Customer Support.

Operating Company: Guangzhou Hongbao Pet Supplies Co., Ltd.
Email: service@avunoria.com
Phone: +86 136 3112 6119

For order-specific assistance, include your order number and a clear explanation of your concern. Please do not send passwords or complete payment card details.