Privacy Policy.

Avunoria™ respects the importance of personal information and aims to handle it in a transparent and responsible manner. This policy applies to information associated with visits to our online store, purchases, customer inquiries, and related interactions with our services.

Depending on the circumstances, Guangzhou Hongbao Pet Supplies Co., Ltd. and service providers that support our store may process information for different operational purposes.

This policy should be read alongside any applicable privacy notices, cookie settings, checkout disclosures, and other store policies that explain particular services or transactions.

The information we collect depends on how you use the website and which services you choose to access. Categories may include the following:

• 01 Contact details: Name, email address, telephone number, and other information you provide when contacting customer support or submitting a form.
• 02 Billing and delivery information: Billing address, shipping address, recipient details, and other information required to process or deliver an order.
• 03 Order and purchase records: Products selected, order history, transaction references, order status, and related purchase information.
• 04 Customer communications: Messages, support requests, feedback, and information you choose to share when asking for assistance.
• 05 Device and technical data: IP address, browser type, device information, identifiers, approximate location derived from technical information, and diagnostic data where available.
• 06 Browsing and interaction data: Pages viewed, interactions with store features, referring pages, and other website activity recorded through applicable technologies.
• 07 Cookie-related information: Data collected through cookies and similar technologies, subject to the technologies enabled and applicable privacy settings.

Personal information may be obtained through several sources, depending on your interaction with our store.

• 01 Directly from you: When you place an order, complete checkout, contact support, submit information, or otherwise communicate with us.
• 02 Automatically through the website: Certain technical information may be recorded when you browse our store, subject to the technologies enabled and applicable settings.
• 03 Through service providers: We may receive transaction, delivery, security, or operational information from providers involved in supporting our store.
• 04 From other permitted sources: Where appropriate and lawful, information may be obtained from sources necessary to verify transactions, prevent fraud, or meet applicable obligations.

We may use personal information for purposes reasonably related to operating our store, providing requested services, protecting transactions, and meeting applicable obligations.

• 01 Order fulfillment: Process purchases, verify order details, arrange shipment, and communicate delivery information.
• 02 Customer support: Respond to inquiries, investigate order issues, and manage return or refund requests.
• 03 Website operation: Maintain website functionality, troubleshoot technical issues, and improve the shopping experience.
• 04 Security and fraud prevention: Identify suspicious activity, protect transactions, and help safeguard our store and customers.
• 05 Marketing communications: Send promotional communications or support permitted advertising activities where allowed by law and applicable preferences.
• 06 Legal and operational requirements: Maintain appropriate business records, respond to lawful requests, resolve disputes, and comply with applicable obligations.

The specific purpose and applicable legal basis for processing may depend on the type of information, the service involved, and the requirements of the relevant jurisdiction.

We may disclose personal information to service providers where reasonably necessary to operate our store and provide requested services. Depending on the transaction and systems used, these providers may include:

• 01 E-commerce and hosting providers: Services that support our online storefront, website infrastructure, and order management.
• 02 Payment providers: Services that authorize or process payments and help manage transaction-related risks.
• 03 Shipping and logistics providers: Services that help prepare, transport, track, and deliver orders.
• 04 Analytics and technical providers: Tools used for permitted website measurement, troubleshooting, performance, or related operational purposes.
• 05 Security and compliance providers: Services that help detect fraud, protect systems, or support applicable legal and regulatory requirements.

Information may also be disclosed when required by law, in response to valid legal processes, to protect rights and safety, or in connection with a business reorganization where legally permitted.

The actual recipients depend on which services are enabled and used by our store. Where required, appropriate safeguards or contractual arrangements may apply to relevant disclosures.

Our website may use cookies, pixels, local storage, and similar technologies to support essential store functions and, where enabled, analytics, personalization, or advertising.

Depending on the technology and its purpose, these tools may help maintain shopping sessions, remember preferences, understand website usage, measure marketing performance, or support relevant advertising activities.

The technologies used and the choices available may vary according to your location, browser, device, consent settings, and the configuration of our store.

Where permitted, we may use contact information to provide promotional messages or work with service providers that support advertising and campaign measurement.

You may opt out of marketing emails by using the unsubscribe instructions included in the message, where available. Opting out of promotional communications does not necessarily stop essential messages related to an order, delivery, security issue, or customer support request.

Depending on applicable law and the technologies used, you may also have the right to opt out of certain targeted advertising or other advertising-related uses of personal information.

Available controls depend on your location and the services enabled on our website. You may contact us if you need assistance identifying an applicable privacy option.

We use reasonable organizational and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but aim to handle information with appropriate care and safeguards.

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, complete transactions, provide customer support, maintain appropriate business records, resolve disputes, and meet applicable legal requirements.

Retention periods may differ depending on the type of information, the nature of the transaction, and applicable legal or operational needs. When information is no longer required, we aim to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

Avunoria™ is operated by Guangzhou Hongbao Pet Supplies Co., Ltd. in China. Some service providers supporting our store may operate in other countries or regions.

As a result, personal information may be processed or accessed outside the country where you reside, depending on the services used to operate the website and fulfill your order.

International processing may be subject to different legal frameworks and privacy protections. Where required by applicable law, relevant transfer safeguards or other required measures will be applied.

The countries involved and the safeguards applicable to a particular transfer depend on the service providers and processing arrangements involved.

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• 01 Access: Request information about whether and how certain personal information is processed, and request access where applicable.
• 02 Correction: Request correction of inaccurate personal information, subject to applicable rules.
• 03 Deletion: Request deletion of certain personal information where the right applies and no relevant exception prevents it.
• 04 Restriction or objection: Request restrictions on certain processing or object to particular uses where provided by applicable law.
• 05 Marketing opt-out: Opt out of promotional communications and, where applicable, certain advertising-related data uses.
• 06 Additional rights: Depending on the applicable jurisdiction, other rights may include data portability, withdrawal of consent, or an appeal of certain privacy decisions.

To submit a request, email service@avunoria.com with a description of the information or processing involved. We may request reasonable information to verify your identity before responding to certain requests.

We will review and respond to requests in accordance with applicable law. Some requests may be limited by legal obligations, recordkeeping requirements, or other applicable exceptions.

Our online store is intended for people who are legally able to use the services and make purchases under the laws applicable to them. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited.

If you believe that a child has provided personal information to us inappropriately, please contact service@avunoria.com and explain the concern.

Where required by applicable law, we will review the request and take appropriate steps regarding the relevant information.

We may update this Privacy Policy to reflect changes in our store operations, service providers, data practices, or applicable legal requirements.

When changes are made, the revised policy will be published on this page. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

We encourage you to review this page periodically to remain informed about how Avunoria™ handles personal information.

If you have questions about this policy, wish to submit a privacy-related request, or need clarification about how your information is handled, please contact us.

Brand: Avunoria™
Company: Guangzhou Hongbao Pet Supplies Co., Ltd.
Address: Unit A45, Room 2001, No. 28 Huaxia Road, Tianhe District, Guangzhou, China
Email: service@avunoria.com
Phone: +86 136 3112 6119

Please describe your request clearly. We may ask for reasonable verification information before processing requests involving personal information.